Privacy policy

About This Policy

This explains how I protect your personal data in accordance with UK GDPR during our therapeutic work together.

1. About My Practice (Your Data Controller)

Business name: Ewelina Tur
Address: Mazowiecka 11 lok. 49, 00-052 Warsaw, Poland
Tax ID (NIP): 8442317749
Phone: (+48) 514 130 322
Email: ewelinatur@gmail.com
Website: https://www.ewelinatur.com
Degree/Licence and Number/Country: M. Psych. No. 47687/CCBT No. 1183/Poland

I hold current professional insurance with  STU ERGO HESTIA S.A.. The full insurance certificate is available upon request.

2. What Data I Collect & Why

  • Providing therapy services

    • Data Used: Name, contact details, image

    • Legal Basis: Contract with you

    • How Long: Duration of service

  • Health data processing

    • Data Used: Mental health, sexuality, and sensitive information

    • Legal Basis: Your explicit consent

    • How Long: Until you withdraw consent

  • Legal compliance

    • Data Used: Financial and accounting records

    • Legal Basis: Legal obligation

    • How Long: 5 years from tax year end

  • Protecting my practice

    • Data Used: All relevant data for claims

    • Legal Basis: Legitimate interest

    • How Long: 6 years (UK law)

3. Your Rights

You have the right to:

  • Access your data - Get confirmation of what I hold and a free copy

  • Correct information - Fix any inaccurate or incomplete data

  • Delete your data - Request removal when I no longer need it

  • Restrict processing - Limit how we use your data in certain situations

  • Data portability - Get your data in a format you can transfer elsewhere

  • Object - Stop certain uses of your data

  • Withdraw consent - Stop us using your sensitive data at any time (free of charge)

How to exercise these rights: Please contact me using the details provided below.

4. Data Sharing

I only share your data when required:

  • By law: With tax authorities, courts, and other government bodies when legally required

  • Service providers: With trusted partners who help me deliver services:

    • Accounting services

    • Video consultation platforms

    • Website hosting

    • IT support and maintenance

    • Professional advisors

All service providers must follow strict data protection agreements. 

5. International Transfers

Personal data may be transferred from the United Kingdom to an EEA member state (the Republic of Poland). This transfer takes place based on the UK adequacy decision regarding the EEA dated June 28, 2021, which means that data is adequately protected.

6. Automated Processing

You will not be subject to a decision based solely on automated processing, including profiling that produces legal effects concerning you or similarly significantly affects you. Unless automated processing of personal data is related to processing your personal data in IT systems to provide services by the Controller within its business activities.

7. Complaints & Contact

  • Questions about your data: Contact me directly using the details below.

  • Data protection complaints: You can complain to the Information Commissioner's Office (ICO) if you think I've mishandled your data.

  • ICO contact

I'd prefer to resolve any concerns directly first, so please contact me before approaching the ICO.

8. UK Consumer Rights

1)  14‑day right of withdrawal 

You may cancel an online contract within 14 days of entry without giving a reason and at no cost.

2)  Starting sessions inside the 14‑day period

  • If you ask me to begin before the 14 days expire, you waive the right of withdrawal for any sessions already delivered.

  • Should you cancel later within those 14 days, you pay only the proportionate fee for sessions already completed.

3)  Reasonable care & skill

All sessions must be carried out with appropriate professional competence and exactly as described on my website / pre‑contract information.

4)  Transparent pricing & pre‑contract information 

Before booking, you receive the total price, payment terms, cancellation rules, and all other key details in writing.

5)  Unsatisfactory service – your remedies

If a session is not as agreed, you may request either:

  • a repeat session at no extra charge, or

  • an appropriate price reduction / partial refund.

6)  Complaints & dispute resolution

  1. Contact me first – I aim to respond within 14 days (see contact details in the Data‑Protection section).

  2. If we cannot resolve the matter, you may use an accredited ADR body in the UK.

  3. You also have the option to bring a claim in the Small Claims Court.

7) Jurisdiction

You may pursue legal proceedings in the courts of the United Kingdom or Poland – whichever you prefer.

9. Contact Information

For all inquiries regarding this privacy policy, your data protection rights, or to exercise any of your rights:

Ewelina Tur
Address: Mazowiecka 11 lok. 49 00-052 Warsaw, Poland
Email: ewelinatur@gmail.com
Phone: (+48) 514 130 322
Website: https://www.ewelinatur.com